Napoleon On Kent FAQs

Browse the Napoleon On Kent frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check in: 14.00pm

Check out: 10.00am

Q: Do you require a security bond upon check-in?

All guests are required to provide Photo ID that matches the guest name on the booking along with credit card details on arrival to cover any miscellaneous charges. We will pre authorize $200 from your credit card which will be given back you to ten days after only if there is no damage or breakage in your room. DEBIT CREDIT CARDS are NOT accepted as a credit card. If a credit card is not provided AUS $200 cash deposit will be required, in which case the apartment will be checked by Management at check out, before the cash deposit is given back to guest.

Q: Is after hours check-in available?

Yes we offer after hours checkin facility.

Please refer to the PDF for more details

Q: Can I have a late check-out?

The late check out without any extra charge is at 11:00 am and must be notified at the reception at the time of check in. Late Check outs cannot be guaranteed and are subject to housekeeping schedules

Q: When do I have to pay a deposit?

To confirm a booking, the amount of 1 night's accommodation has to be paid as a deposit, 3 days prior to the arrival date. The outstanding balance of accommodation is to be paid in full on arrival. Failure to do so might result in your reservation being cancelled.

Q: What are the reception hours?

Monday - Friday: 8:00am - 7:00pm
Saturday and Sunday: 8:00 am - 4:00pm
Public Holidays: 9:00am - 12:00 noon
**Please note hours may vary**

Q: Can I book local attraction tickets at reception?

Yes please contact reception

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes, there is WiFi access available with extra charge

Q: What facilities do you have?

Facilities in the Studio and One Bedrooms:

  • Basic cooking facilities
    • Cooktop
    • Microwave
    • Bar size fridge
    • Glassware
    • Cutlery
  • Toilet with either shower or bath (only one bedroom has baths)
  • One unit with disability shower booth: Unit 201
  • Laundry machine in basement (coin operated $4 per wash and per dry)
  • Iron and iron board
  • Safe
  • Total of four pillows and two blankets with each room

Q: Is there car parking available?

Please note that car parking is limited and subject to availability. To
reserve a space, please contact the property 48 hours in advance, using the

contact details found on the booking confirmation. Car parking is available at the cost of $35 per night

Q: Is all linen provided?

Yes, All linen is provided

Q: How often are the apartments serviced?

Weekly Service – Occurs once, only during 7+ night stay and every week thereafter and includes the replenishing of linen and restocking amenities.

Daily Service – Available at added cost per service.

Q: Do you have a swimming pool?

Sorry no, we don’t have swimming pool

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Location FAQ's

General information about our location.

Q: Are there shops or restaurants nearby?

Yes, Inside Wynyard Station there is the shopping center

Q: Is there public transport nearby?

Wynyard Station is about 200 metres away

Q: How far away is the Darling Harbour & Circular Quay?

It will take approximately from 10-15 mins walk to Darling Harbour as well as Circular Quay

Q: Where can I buy groceries locally?

Coles and Woolworths are located in Wynyard Station (200 metres away)

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